Complaints

This page explains which government departments look into different types of complaints against nonprofits, and how to avoid problems. Whether you are the director, a member, or a potential donor of an Ontario nonprofit this information could be helpful to you.

What if I believe someone is taking a charity’s money or property and using it for their own purposes?

If you believe a nonprofit is misusing charitable property, then you can contact the Office of the Public Guardian and Trustee.

What if I believe a nonprofit is breaking tax laws?

If you believe a nonprofit is breaking tax laws, for example, by hiding business revenue, then you can contact the Canada Revenue Agency (CRA) through its Informant Leads Program.

What if I believe the directors are acting dishonestly or unfairly?

This might include situations like:

  • The directors aren’t holding meetings of members when they should.
  • The directors weren’t elected according to the required procedure.
  • The directors are refusing to step down when their term is over.
  • Members aren’t being allowed to see financial statements.
  • Someone is taking actions that aren’t allowed under the by-laws.

The Office of the Public Guardian and Trustee recommends that you first check whether your nonprofit’s bylaws or constitution set out steps you can take in the situation.

For example, the members may be able to vote to remove a director if they are unhappy with his or her actions.

If you have tried those steps and it didn’t help, you may need to consult a lawyer.

Registered charities
The FAQ “How can I complain about a Canadian charity?” explains the steps you can take to complain about a charity. (Scroll down to the 9th question)

How do we prevent complaints and problems?
Managing issues correctly from the beginning can help you avoid complaints and problems later. Here’s a Top Ten Tips list to help prevent legal risk, and a checklist to go with it.

How do we handle a difficult director?
For a step-by-step approach on how to deal with a difficult director, see the article That director is such a pain: how do we get rid of him? (scroll down to p.5).

How do we respond to a CRA audit?
This guide offers helpful tips on how to handle a CRA audit. Preparing for and surviving a CRA audit (1:00) is a webinar that discusses CRA audits in greater detail.

Registered charities
This checklist may help charities manage the legal risk. These resources developed by the Office of the Public Guardian and Trustee and CRA and presented at Carters events may also help charities prevent compliance problems and respond to audits.

Reviewed: August 2017